Frequently Asked Questions
Find answers to common questions about our service, features, and billing.
Getting Started
How do I create an account?
Click the "Get Started" button on the home page and fill in your information. You can also sign up with your Google or LinkedIn account.
Is there a free trial?
Yes, we offer a free plan with basic features. You can upgrade anytime to access premium features.
What information do I need to provide?
Just your email address and a password to create an account. Your resume details can be added later.
Features
How does the ATS Analyzer work?
Our AI scans your resume against known ATS requirements and provides a score with specific recommendations for improvement.
Can the AI Resume Builder create a resume from scratch?
Yes, you can start from scratch or upload an existing resume to improve. Our AI guides you through each section.
What formats can I download my resume in?
We support PDF, Microsoft Word (.docx), and plain text formats.
Subscription & Billing
How much does a subscription cost?
We offer Free, Pro, and Premium plans. Check our pricing page for detailed information.
Can I cancel anytime?
Yes, you can cancel your subscription anytime. Your access continues until the end of your billing period.
Do you offer refunds?
We offer a 30-day money-back guarantee for annual subscriptions.
Account & Security
Is my data secure?
Yes, we use enterprise-grade encryption and comply with industry security standards to protect your data.
Can I change my email address?
Yes, you can update your email address from your account settings anytime.
What happens to my data if I delete my account?
Your account and associated data will be permanently deleted within 30 days of deletion request.
Still have questions?
Contact our support team at support@atsmatchai.pro or visit our Help Center for more information.
